Enterprises customer services solution: how to protect our hearing

To Customer services,long-hour working often encountered a high-decibel negative impact. For example, when customers on the street talking to us over phones, what we often do is to increase the volume of the headphone output to make customers listen careful in a noisy environment. According to the monitoring of the environmental sector, noise on the road can reach 70 to 80 dB, to increase the volume makes amplified the noise decibels. In addition to the background sound, the telephone system in the sudden ringing, echo whistle is the main source of high-decibel noise.
        Correspondingly, more than 110 dB noise environment just a minute,human hearing will be harmed. And this injury response in humans reflected headache, tinnitus, hearing loss or other symptoms. Ministry of Health, "workers' hearing protection specification" says the enterprises which provide workers exposed to eight hours per day equivalent sound level greater than or equal 85 dB (hereinafter referred to as "LAeq, 8 ≥ 85dB") should implement the following provisions: workers exposed to LAeq, 8 ≥ 85dB, and shall be equipped with adequate sound attenuation, comfortable to wear ear protectors, hearing protection and regular training, inspection and maintenance of ear uses to ensure that hearing protective effect. Because most headsets can produce 140 decibels to 115 decibels, and customer service staff have to suffer.
        Over time, served as customer services, they get health affected by weakening of hearing can not adapt to the work, resulting in a high turnover on customer service industry. Imaging how important an experienced staff in other industries ,but work in customer service,he has to find another job because of health problems, so the call center is a high turnover industry.