About Call center headsets
Its characteristics are:
1. Narrow bandwidth for voice-frequency design. Phone headsets work with a bandwidth of 300-3000Hz, more than 93% concentrated power of voice, therefore, a hi-fi voice while strong inhibition of the other bands.
2. Professional microphones on headsets make it work stably. Ordinary microphone often work for a period time,then the sensitivity decreases, the sound distorted. Use professional telephone headsets will not like this.
3. Light weight, high durability,for users need to use the headset for a long time, professional telephone headsets considering both comfort and performance.
4. Safety first. Everyone knows that long time using headsets will cause hearing damage.
To reduce hearing damage, the design of the necessary circuit protection on headsets, ensure that it meets international standards.
* (U.S.) Underwriters Laboratories, UL (Underwriter's Laboratories), after the sudden noise of the study to determine its safety limit of 118 dB.
The U.S. Occupational Safety and Health Administration, The Occupational Safety & Health Association (OSHA) stipulated that people exposure to noise,the safety limit is 90dBA.
Currently, the market on the domestic market, the mainstream call center headsets ,telephone headsets well-known brands are KONTACT, GN, Sennheiser.
The requirements of qualified headsets:
1, With pure ,clear and soft sound, no noise interference.
2, a good noise cancelling microphone, and can be shielded more than 75% of background noise.
3,Better to choose stainless head card design, durable also can save a lot of cost.
4,Some headsets configuration with quick plug (QD link line), and with a mute function.
How to identify quality headsets, the requirements as following:
Head card: Head card and its adaptor reliable and durable, can withstand the normal wear and bent 30,000 times
headset covert: anti-shock and anti-slip, to ensure the comfort of the user
Headset boom: rotation can withstand more than 60,000 times
Wire: tensile strength> 40kg
Interface: Connection-side can be standard 3.5mm * 2 Interface / USB interface of PC sound card. QD cable can withstand 20,000 times plug an unplug.